Subject line - use capitals for the first letter of nouns and verbs In the first email, you don't mention the inconvenience of having to keep rubbish in the flat; also, what exactly is against regulations - the tight schedule? Training has no 's'. In the second email, you have the same problems; also, you should say ' a lack of training for staff' For problem one, introduce your solution as you do for problems 2 and 3. In the letter, there is no preposition after 'seek'. Give contact details at the end of the letter. When giving solutions, give a time frame as to when the solution will take place - for example, 'workshops will be provide in the next six months...' For the first problem in the letter, it is unclear if feedback was received about the new system or the old system. 1. Email to colleague
To: Becky Chan (Accounts Department)
From: Jan Wong (Estate Management Department)
Date: 21 March 2011
Subject: Complaint about new garbage collection system
Hi Becky,
I've just got a letter complaining about the new garbage collection system we had introduced recently. I hope you can help me think of some solutions.
The writer, Ellen Ma, talks about 3 problems:
1. New garbage collection system
2. No former acknowledgment of changes
3. Rudeness of staff
I think the first problem is because of the high possibility of losing keys. Thieves may get the keys and access to certain flats through the stairs. The second problem was that no prior consultation of changes in garbage collection system was made due to tight schedule which was against the regulations. The last problem was a result of a lack of trainings on staff about handling enquiries.
Do you have any advice for solutions? Maybe we can launch a new smart card system?
hope to hear from you soon.
Cheers,
Jan
2. Email to boss
To: Richard Chan (Estate Manager)
From: Jan Wong (Estate Management Department)
Date: 21 March 2011
Subject: Complaint about new garbage collection system
Dear Richard,
I have received a complaint concerning the new garbage collection system we introduced recently.
1. New garbage collection system
The problem with the new garbage collection system appears to have been due to the high possibility of losing keys. This brings inconvenience to residents and thieves may get the keys and access to certain flats through the stairs.I recommend we launch a new smart card system.
2. No prior acknowledgment of changes
Another problem was related to to no prior consultation of changes in garbage collection system because of tight schedule which was against the regulations. For future changes, I suggest we put some notice on the notice board at the lobby and seek for opinions.
3. Rudeness of staff
The last problem was a result of a lack of training on staff about handling enquiries. A possible solution would be to provide adequate workshops on customer service for staff in the Management Office.
Perhaps in way of compensation we can offer a free calender and garbage bags to the complainant.
I hope these suggestions are satisfactory.
Best Regards,
Jan
3. Letter to complainant
Collier Estate Management Ltd
22 First Street
Ma On Shan
23 March 2011
Ms Ellen Ma
4/F Richland Court
Ma On Shan
Dear Ms. Ma,
Suggestions on new garbage collection system
Thank you for your letter of March 21 regarding the new garbage collection system. We sincerely apologize for the inconvenience brought to you by this new system.
Having received opinions from residents, we would like to introduce a new garbage collection system. New smart card reader would be located at the entrance of refuse room. Residents may use the same resident identification smart card to get access to both the entrance of building as well as the refuse room. This would also prevent the problems of losing keys and robberies.
Besides, no prior consultation of changes in garbage collection system was a result of our Project Manager being on a tight schedule. For future improvement, We would put notice on the notice board at the lobby and seek for opinions within a one -week consultation period before any changes.
Lastly, please accept our apology on your experience at our Estate Management Office. The reason was the lack of training on staff about handling enquiries. Adequate workshops on customer service for staff in the Management Office would be provided to ensure the quality of service delivery.
To show goodwill, we will offer a free calender and garbage bags to you. Items had been sent to the mail box today with this letter. Please continue to support our future operations and development. Thank you.
Subject line - use capitals for the first letter of nouns and verbs
In the first email, you don't mention the inconvenience of having to keep rubbish in the flat; also, what exactly is against regulations - the tight schedule?
Training has no 's'.
In the second email, you have the same problems; also, you should say ' a lack of training for staff'
For problem one, introduce your solution as you do for problems 2 and 3.
In the letter, there is no preposition after 'seek'.
Give contact details at the end of the letter.
When giving solutions, give a time frame as to when the solution will take place - for example, 'workshops will be provide in the next six months...'
For the first problem in the letter, it is unclear if feedback was received about the new system or the old system.
1. Email to colleague
To: Becky Chan (Accounts Department)
From: Jan Wong (Estate Management Department)
Date: 21 March 2011
Subject: Complaint about new garbage collection system
Hi Becky,
I've just got a letter complaining about the new garbage collection system we had introduced recently. I hope you can help me think of some solutions.
The writer, Ellen Ma, talks about 3 problems:
1. New garbage collection system
2. No former acknowledgment of changes
3. Rudeness of staff
I think the first problem is because of the high possibility of losing keys. Thieves may get the keys and access to certain flats through the stairs. The second problem was that no prior consultation of changes in garbage collection system was made due to tight schedule which was against the regulations. The last problem was a result of a lack of trainings on staff about handling enquiries.
Do you have any advice for solutions? Maybe we can launch a new smart card system?
hope to hear from you soon.
Cheers,
Jan
2. Email to boss
To: Richard Chan (Estate Manager)
From: Jan Wong (Estate Management Department)
Date: 21 March 2011
Subject: Complaint about new garbage collection system
Dear Richard,
I have received a complaint concerning the new garbage collection system we introduced recently.
1. New garbage collection system
The problem with the new garbage collection system appears to have been due to the high possibility of losing keys. This brings inconvenience to residents and thieves may get the keys and access to certain flats through the stairs.I recommend we launch a new smart card system.
2. No prior acknowledgment of changes
Another problem was related to to no prior consultation of changes in garbage collection system because of tight schedule which was against the regulations. For future changes, I suggest we put some notice on the notice board at the lobby and seek for opinions.
3. Rudeness of staff
The last problem was a result of a lack of training on staff about handling enquiries. A possible solution would be to provide adequate workshops on customer service for staff in the Management Office.
Perhaps in way of compensation we can offer a free calender and garbage bags to the complainant.
I hope these suggestions are satisfactory.
Best Regards,
Jan
3. Letter to complainant
Collier Estate Management Ltd
22 First Street
Ma On Shan
23 March 2011
Ms Ellen Ma
4/F Richland Court
Ma On Shan
Dear Ms. Ma,
Suggestions on new garbage collection system
Thank you for your letter of March 21 regarding the new garbage collection system. We sincerely apologize for the inconvenience brought to you by this new system.
Having received opinions from residents, we would like to introduce a new garbage collection system. New smart card reader would be located at the entrance of refuse room. Residents may use the same resident identification smart card to get access to both the entrance of building as well as the refuse room. This would also prevent the problems of losing keys and robberies.
Besides, no prior consultation of changes in garbage collection system was a result of our Project Manager being on a tight schedule. For future improvement, We would put notice on the notice board at the lobby and seek for opinions within a one -week consultation period before any changes.
Lastly, please accept our apology on your experience at our Estate Management Office. The reason was the lack of training on staff about handling enquiries. Adequate workshops on customer service for staff in the Management Office would be provided to ensure the quality of service delivery.
To show goodwill, we will offer a free calender and garbage bags to you. Items had been sent to the mail box today with this letter. Please continue to support our future operations and development. Thank you.
Yours sincerely,
Jan Wong